Terms & Conditions
Changes: Any changes (design, guest count, flavors, colors, etc.) must be made 14 days prior the event the latest. Changes could result in an increase of the total cost. Any additional charges incurred from an order change must be included in the final payment.
Cancellation & Refund: Any cancellations are to be made no later than 14 days before the event. This will include a forfeiture of the non-refundable deposit. A refund of any monies paid, less the non-refundable deposit, will be made.
Release of Liability: Susucre Pte Ltd will make every possible effort to create and safely deliver your cake. Once delivery and set-up is complete, Susucre Pte Ltd shall not assume any responsibility for any other person’s acts with regards to your cake, or any property damage or injury that occurs as a result of our services and/or provision of your cake. Susucre Pte Ltd shall have no responsibility for the condition of the cake once delivered to you or your delivery venue. High temperatures or direct sunlight can adversely affect your cake – it is your responsibility to arrange an appropriate place for the cake. Cake design is a creative and organic process, Susucre Pte Ltd will do our best to replicate and create your selected design as closely as possible.
Cake Pick-up: Should you choose to pick up your cake, Susucre Pte Ltd shall not be responsible for damage incurred once the cake leaves the Susucre Pte Ltd premises.
Use of Photographs: Susucre Pte Ltd reserves the right to photograph your cake for our own reference, display or promotional advertising without compensation to you.
Rentals: Additional items (faux cakes, displays, cake stands, other rental items) must be returned within 7 days of event date stated on order contract unless agreed otherwise. The deposit is refundable provided the rental item(s) is(are) returned in the same exact condition within 7 days of the delivery time and date. After 7 days, the deposit shall be forfeited.
Allergies: Please note as we do have nuts, flour, dairy and eggs in our facility, there may be traces of these ingredients in our products. Tell us your dietary restrictions or allergies before ordering with Susucre Pte Ltd.
Support Systems: Tiered cakes are set up using cake support dowels – ensure to remove all cake dowels before serving the cake. Cake designs by Susucre Ltd Pte might include wired sugar flowers and sugar paste figurines with skewers as support systems. Support systems are to be removed from the cake before serving and eating it, Susucre Pte Ltd shall not be reliable for failing to remove inedible support items before eating the cake or pastries.
By making payment, I agree to the terms and conditions outlined in the contract.
